Terms of Service

These Terms of Service govern your access to and use of reddlix.io, app.reddlix.io, and all services provided by Reddlix ("Reddlix," "we," "us," or "our"), a company registered in Estonia, European Union. By creating an account or using any part of our services, you agree to be bound by these Terms. If you do not agree, you must not use our services. Contact: info@reddlix.io

You must be at least 18 years old to use our services. By accepting these Terms, you confirm that you have the legal authority to bind the business on whose behalf you are acting. Our services are intended for business use only, not for individual consumer use.

Reddlix provides two service lines: SaaS Platform (app.reddlix.io): A suite of AI visibility tools available under subscription plans. Current plan options, features, and pricing are published at reddlix.io and within the platform. Reddlix reserves the right to modify plan features or pricing with reasonable prior notice to active subscribers. Expert Services: Professional AI visibility consulting, strategy, and implementation, available as one-time engagements or recurring subscriptions at custom pricing. The specific scope, deliverables, and pricing for each Expert Services engagement are defined in a separate written agreement before work begins.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@reddlix.io if you suspect unauthorized access. You may not share, transfer, or sublicense access to your account or the platform to any third party, except as expressly permitted for agencies under the "Agencies, Client Brands and White-Label" section below.

SaaS subscriptions are billed on a recurring basis (monthly or as otherwise stated at the time of purchase), in advance, via our payment processor. Current pricing is published on our website. Expert Services fees are billed as specified in your individual written agreement. All fees are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction. Invoices or charges unpaid after the due date may result in suspension of your account or services until payment is received.

SaaS subscriptions: You may cancel at any time from your account settings or by contacting info@reddlix.io. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable, and no partial refunds are issued for unused time within a billing period. Upon cancellation, your account reverts to a free tier (if one is available) or is closed. Free trials: If a plan includes a free trial, your subscription converts automatically to a paid subscription at the then-current price at the end of the trial period unless you cancel before it ends. You may cancel at any time during the trial from your account settings to avoid any charge. Only one free trial per customer. Service availability: The SaaS platform is provided on an "as available" basis without a guaranteed uptime commitment. Temporary downtime, scheduled maintenance, force majeure, or changes made by third-party AI providers do not entitle you to a refund. A pro-rated refund applies only where we permanently cease to provide a paid feature to which you are actively subscribed. Expert Services fees: Non-refundable once work has commenced, as they cover time, research, and resources already invested. Work is deemed to have commenced on the agreed start date or when we begin any research, audit, or deliverable, whichever occurs first. Any deposit is non-refundable once work has commenced. Recurring Expert Services subscriptions follow the same cancellation terms as SaaS subscriptions, unless otherwise specified in writing. Refunds we grant: Where we agree to issue a refund, it will be made in the original currency and to the original payment method used for the charge. Chargebacks: If you initiate a chargeback or payment dispute for a charge you legitimately owe, we may suspend your account until the matter is resolved. Initiating a chargeback for validly incurred fees is a breach of these Terms. Nothing in this section limits any statutory rights that cannot be waived under applicable mandatory law.

You agree not to: - Use the services for any unlawful, deceptive, or harmful purpose. - Attempt to reverse-engineer, scrape, copy, or extract our platform, software, or proprietary data. - Resell, sublicense, or provide access to the platform to third parties without our written consent, except through the agency and client-access features we provide, used in accordance with the "Agencies, Client Brands and White-Label" section below. - Interfere with or disrupt the platform or its underlying infrastructure. - Submit false, misleading, or fraudulent information. - Use the services to facilitate unfair competitive practices or market manipulation. - Attempt to gain unauthorized access to any part of our systems or to another user's data. We reserve the right to suspend or terminate accounts that violate this section without prior notice.

The AI Visibility Scores, Sentiment Scores, Citation counts, and all related metrics produced by the platform are estimates derived from representative prompt samples and AI model responses at the time of each analysis. They are not exact measurements, certifications, or guarantees of how any AI model will respond in any other context, at any other time, or for any other audience. Reddlix does not own, operate, or control any third-party AI model or platform. Those models are updated independently by their respective providers and their outputs can change at any time without notice. Results depend on factors outside our control, including AI model updates, your industry, the competitive landscape, and the quality and authority of your existing online presence. Reddlix commits to methodological transparency and honest reporting but does not guarantee any specific outcome, ranking, visibility score, citation count, or business result from use of the platform or Expert Services.

Deliverables produced specifically for your engagement under Expert Services become your property upon full payment of all applicable fees. Reports, scan results, and data generated by the platform for your account are yours to use for your internal business purposes. The Reddlix platform, software, methodologies, algorithms, templates, designs, logos, and all other proprietary systems remain the exclusive intellectual property of Reddlix and are not transferred under any agreement. Content on reddlix.io (text, design, graphics, logos) may not be reproduced or distributed without prior written permission from Reddlix.

Both parties agree to keep confidential any non-public business information shared during the engagement, including client data, pricing, strategies, and any materials designated as confidential. This obligation survives termination of the relationship for a period of two (2) years.

To the maximum extent permitted by applicable law, Reddlix is not liable for any indirect, incidental, special, or consequential damages arising from your use of the services, including but not limited to loss of revenue, loss of data, or loss of business opportunities. Our total aggregate liability for any claim arising from or related to these Terms or the services will not exceed the total fees paid by you in the three (3) months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable EU or Estonian law, including liability for fraud, gross negligence, or death or personal injury caused by our negligence.

You agree to defend, indemnify, and hold harmless Reddlix and its directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your violation of these Terms or your use of the services.

You may close your account at any time by contacting info@reddlix.io. Reddlix may suspend or terminate your account with notice if: - You breach these Terms and fail to remedy the breach within 7 days of written notice. - Your payment is overdue and not resolved after written notice. Reddlix may suspend or terminate your account immediately and without notice if: - You engage in conduct that poses a security risk to the platform or other users. - We are required to do so by applicable law. Upon termination, your personal data will be handled as described in our Privacy Policy.

These Terms are governed by the laws of the Republic of Estonia and applicable European Union law. Any dispute arising from or related to these Terms or your use of the services shall be subject to the exclusive jurisdiction of the courts of Estonia.

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. For material changes that affect your rights or your ongoing subscription, we will make reasonable efforts to notify active subscribers in advance, for example by email or through the platform, before the changes take effect. Continued use of the services after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to a material change, you may cancel before it takes effect.

If you participate in any referral or affiliate program we may offer, the applicable commission, payout terms, and eligibility are those published or communicated to you at the time you join the program, and we may update them on a forward-looking basis. Commissions are earned only on payments actually received and retained by Reddlix. If a referred customer's payment is later refunded, reversed, charged back, or cancelled, any related commission is forfeited and may be deducted from future payouts or reclaimed. We may withhold or cancel commissions, and suspend or terminate program participation, in cases of fraud, self-referral, misleading promotion, or any breach of these Terms. Participation does not create any employment, partnership, or agency relationship. You are solely responsible for any taxes due on amounts you receive.

Reddlix offers an agency mode that lets an approved agency manage several client brands from a single account. These terms apply when you use it, in addition to the rest of these Terms. Agency verification: Agency features are enabled only after you apply and we complete a legal verification of your agency. We may decline, suspend, or revoke agency access where that verification cannot be completed or is later found to be inaccurate. You are our customer, your clients are not: You are the account holder and our only customer. Your clients are not parties to these Terms and have no contractual relationship with Reddlix. You are solely responsible for your relationship with each client, including your own contracts, pricing, invoicing, service levels, and support, and for everything done under each brand and by every user you invite. You will ensure that your invited users comply with these Terms, and you remain fully responsible for their acts and omissions as if they were your own. Authorization and client data: For each client brand you add, and for each third-party account you connect on a brand's behalf (for example a website, Google Search Console, or a third-party advertising account), you represent and warrant that you are authorized by that client to act on its behalf and to access and process the relevant data, and that you and your client have a valid legal basis and, where required, the necessary consent and notices under applicable data protection law, including the GDPR and the ePrivacy rules. You are responsible for any data protection or processing agreement required between you and your clients. Reddlix processes personal data as described in its Privacy Policy; nothing in this section makes Reddlix a party to your agreement with your client. White-label: If you enable white-label, we grant you a limited, non-exclusive, non-transferable, and revocable licence to display your own name, logo, and colors in place of Reddlix branding within the platform, for you and your clients, for as long as your subscription and agency access remain active. You represent and warrant that you own or are licensed to use the marks and materials you upload and that their use infringes no third party's rights. You will not present the platform in a false or misleading way and will not claim that you built, own, or provide the underlying platform, which remains ours as set out in the Intellectual Property section; white-label grants you no ownership of it. Some public or shared surfaces, such as social preview cards, may continue to show Reddlix branding. Per-brand billing: Each brand is a separate subscription, billed on its own cycle at the pricing published for agencies, in addition to your other brands. You are responsible for all fees for every brand on your account. Adding a brand starts a new subscription; removing, archiving, or letting a brand lapse follows the billing and cancellation terms above. If payment for a brand is not received, that brand may be suspended while your other brands continue. Indemnity: In addition to the Indemnification section below, you will defend, indemnify, and hold us harmless from any claim brought by, or arising from your relationship with, any of your clients or invited users, or arising from your branding, your representations, or your handling of client data.

The Ads Manager lets you create, manage, and automate advertising that runs on third-party advertising platforms. It adds a management, personalization, and automation layer on top of those platforms. It is not itself an advertising platform, network, exchange, or payment provider. Third-party platforms and your account: Ads are served, reviewed, priced, and delivered by the third-party advertising platform you connect, using your own account with that platform. Your use of that platform is governed by that platform's own terms and advertising policies, which you are responsible for reading and following. You represent and warrant that you are authorized to use the connected advertising account, including on a client's behalf where applicable. We do not control and are not responsible for the third-party platform's decisions, including whether any ad or account is approved, rejected, suspended, or how it is priced or delivered. Any dispute about the platform, its charges, or its performance is between you and that platform. Advertising spend is yours: You pay all advertising spend and platform charges directly to the third-party platform through your own account with it. Reddlix does not receive, hold, or process your advertising spend, and your Reddlix subscription fee is separate from and additional to it. We are not responsible for advertising spend, budgets, or charges incurred on the third-party platform, including any incurred through automation. Your responsibility for your ads: You are solely responsible for your advertising, including its content, claims, creatives, images, targeting, destinations, and audiences, and for its legality, accuracy, and compliance with all applicable laws and platform policies. This applies even where a creative, image, audience, or recommendation was generated or drafted with our AI features, which are a starting point that you must review before use. Without limiting the above, you are responsible for any labelling or transparency required for advertising and for AI-generated content under applicable law, including the EU AI Act and the EU Digital Services Act; for advertising content and targeting restrictions, such as restrictions on targeting minors, on the use of sensitive personal data, and on prohibited or restricted ad categories; and for any identity verification or ad-transparency steps required by the platform or by law. Audiences and customer data: If you upload or use customer data to build an audience, you represent and warrant that you have a valid legal basis and any required consent and notice for that use under the GDPR, the ePrivacy rules, and other applicable law, and that you are permitted to share that data with the third-party platform for this purpose. Automation and autopilot: If you enable automation, for example an autopilot that can propose, create, launch, or optimize ads, you authorize it to act on your behalf within the settings and limits you configure, and you are responsible for the actions it takes within those limits as if you had taken them yourself. We provide controls, including the ability to require your approval before ads go live and to set budget limits, and such automation is off by default. You are responsible for choosing your settings and for monitoring the results. Consistent with the AI Estimates and No-Guarantee Disclaimer above, our AI suggestions and automations are aids and estimates, not guarantees of any advertising outcome.

For questions or concerns regarding these Terms: Email: info@reddlix.io We will respond within 5 business days.